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She stated "no" again. I pointed out that the item had been bought yesterday and at this point, an older gentleman came over to see what was going on. At this point, she seemed to have a light go off in her brain and she said to go ahead. I would have been open to looking around but after that brief exchange, I promptly walked out after exchanging my item.
The items are overpriced and the staff doesn't even know their own return policy. There are better places to shop. One of the rudest, worst shopping experiences I've ever had. We went in to buy a car seat and crib and had to endure a good 10 minutes of snobby, pseudoscientific nonsense before leaving and getting the same model at a friendlier store where the staff knew heaps about the products and the chemicals they contain or omit. The products are mostly great, but can all be obtained elsewhere for the same price.
Do yourself a favour and check out a friendlier store with more knowledgable staff. I ordered an expensive baby monitor and got it 5 weeks later and it looked as though it had been used. I called and they sent another one which I got again 4 weeks later and you can't even hear the baby at all. My son would be awake calling for me and I couldn't hear it at all.
Called the company to complain and they completely avoided me and wouldn't give me a refund or exchange. This place sells some nice pricey things, but their customer service is the pits. They refused to order me a replacement part for a Stokke product they sell - which would have been a very easy thing to do, while keeping me as a customer- but instead they have lost me forever.
I had a registry here for my baby shower. I experienced a few hiccups with delivery of some items but that was quickly sorted out. However, I agree with the customer service. One of my best girl friends ordered an item off my registry but it was backordered so it didn't make it in time for my shower.
No big deal - anyway she is then later told all things are in and so they ship them to me. One item an infant hat has a faint yellow stain on it, and the one sleep sac was incorrect. I called my friend and she was annoyed - she told me that they asked her if she would be willing to go with another sleep sac if the one I had on my registry was unavailable and she said no.
So I called the Vancouver retail store, and a gentleman answered. I told him my story and his first comment was "Don't use them. I asked him how this happened and he used excuses about "it wasn't me, and other people are now on holidays. I can only assume this lovely man is the infamous Gerry everyone keeps talking about. As I read the reviews on here, it seems all he has is a plethora of excuses vs any humility. Another woman then jumped on the call and said she sent it hoping it may suffice as they couldn't get the other one.
I will be taking my products in for an exchange and never returning. I wouldn't recommend them for a gift registry. While I like their products, in the end, the customer makes or breaks you. Gerry - you need to figure this out and lose the pompous approach - it's oozing from you my friend.
I really don't like this place. Yeah the stuff is beautiful and super pricey but I'm not crazy about the staff, the stuff is too pricey, there's a really fussy vibe in the store and I'd much rather go to to TJ's kids or any other place. Not my style at all. I agree with most of the reviewers here about the service at Crocodile Baby Store by the owner himself. The staff were helpful. When I asked a question and requested a demo for the product, they gladly assisted.
When I spoke to Gerry about products, he had an air of arrogance. And that sadly is the reason why Crocodile Baby is one of the last stores I will end up to shop unless they are the only ones who carry the product or are carrying the last one among all the dealers.
If my purchase can wait, so will my money. I did spend good money on this store. However, I have to caution about their pricing which is marked even higher than usual. The same products is sold more expensive than, say, West Coast Kids. That's also the reason why Crocodile Baby is able to provide a "discount" on purchases if you spend so and so thousands of dollars.
While West Coast Kids have low prices to begin with that they don't need to offer such gimmicks. I'm not advocating one store from another, but it's easy to impulse buy for your baby especially for things you may not really need. And what makes it worse is when other stores take advantage of this fact more than others. If they can level their prices and re-train the customer service of the owner, then I can't see why Crocodile Baby can change for the better.
I loved stopping by the local crocodile baby store in Yaletown. Yes, their prices are sometimes more expensive, but they have good sales too. However my problem is with the return policy. It is my bad, because I didn't notice the sign at the counter, so I take full responsibility for my error. However, in comparison to the other baby stores around, I've never seen a store only give you store credit for something that you returned a couple of days later with the tags and receipt.
I'll use the credit up and then won't shop there again. Crocodile Baby Store Claimed This business has been claimed by the owner or a representative. Crocodile Baby Store specializes in modern, organic, and sustainable baby products.
With an eye for design, we've done the research and the shopping for you selecting the very best …. With an eye for design, we've done the research and the shopping for you selecting the very best in baby furniture, strollers, safety products, clothing, and toys.
Family owned since , Crocodile Baby Store is a small business that began as a quaint store in Vancouver's Kitsilano neighborhood. Since then, it has grown into one of the largest baby stores in Vancouver with a second store in South Surrey and an online store and registry.
Since the very beginning, Crocodile has been dedicated to selling exceptional parenting. Crocodile believes in providing customers with more than just the latest in modern baby products. We seeks to share our extensive knowledge base and expertise with our customers. Every single product sold in our stores has been hand-picked and thoroughly researched in order to provide expecting parents with the very best merchandise for their children.
Products that are not only safe, smart and stylish but products that lead to conscious parenting. Cristina came to Canada from Brazil 12 years ago, with two kids, a few dollars and a dream. Her determination and hard work has brought her the success our customers can now enjoy while visiting Crocodile and she has been named one of Canada's top women entrepreneurs.
She continues to overlook every aspect of the business injecting her passion for organic parenting and her dedication to quality and knowledge into her business. Sustainable living has always been of utmost importance to Crocodile and its owner.
This is reflected in the fact that a large proportion of our products are locally made, organic, fair trade, designed to be reused and last for years. We strongly believe in the importance of doing our part for the environment and everything from our biodegradable plastic bags to our bamboo floors reflects our strong commitment to green living.
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Click the Privacy tab in the new window that just appeared. Uncheck the box labeled Never allow websites to request your physical location if it's already checked. Cambie Street has a handful of great baby-focused stores including the ultra-chic kiddy clothing atelier Baby Avenue , corner toy store Kaboodles and lifestyle store Walrus which occasionally carries baby goodies.
Whole Foods, down the way, cares some earth-conscious baby basics think bottles, toys, soaps. Further south, Oakridge has a selection of kid clothing stores selling everything from everyday to haute tiny couture from Japanese clothing chain Miki House , to all organic cotton clothing and bedding shop Nature Colored to popular American chain Gymboree. Granville Island has a number of baby and toddler shops in the Kids Market — everything from books to clothes to science experiments for sale.
In the Net Loft, Parade , my favourite local baby brand recently opened a second clothing store to sell their soft organic cotton clothes and plushies. Tucked away on Arbutus street is the ultra cute Pebble , a wee store that carries everything from bath supplies to bunting bags. Hip clothing trends are not limited to adults on Main Street. Beansprouts is a baby and toddler consignment store that carries branded hand-me-downs. A little further North, Victoria-born brand Smoking Lily also carries deliciously screen printed leggings, hats and dresses.
Going East, stop off at Wee Ones Reruns on Kingsway for great deals on gently used baby and toddler stuff. Commercial Drive is probably tied with Kitsilano in terms of highest concentration of fantastic baby and toddler stores. Room for 2 has many practical supplies for pre- and post-baby arrival, while Dandelion Kids carries a lot of Euro baby fashions and supplies think wood blocks and Life Factory bottles.
Little Earth is a consignment store with about 70 per cent consignment and new items like diaper covers, pacifier clips and Bum Bum balm. Dream Designs also carries baby bedding products like sheets and crib bumpers. All have great clothes for mid-level prices. Choose from a range of ironic iron-ons for American Apparel onesies. In the window that pops up, click Clear This Setting You're good to go! Click Safari in the Menu Bar at the top of the screen, then Preferences. Click the Privacy tab.
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Vancouver's historic Gastown neighbourhood is the best boutique shopping in the city, and that includes baby and kids' stores. Two stand-outs are Parade Baby (which also has a location on Granville Island, inside the Net Loft) and Meadow. Reviews on Baby Stores in Vancouver, BC - Parade Organics Baby Store, Hip Baby, Room For 2 Maternity and Baby, West Coast Kids, Lussobaby, Dilly Dally, Crocodile Baby, Redfish Kids, Tj's the Kiddies Store, Pebble. Reviews on Baby Stores in Vancouver, WA - Tiny Hinys, The Bull and The Bee, Kazoodles, Pipsqueak Resale Boutique, EcoBaby Gear, Milagros Boutique, Once Upon A Child - Vancouver, Posh Baby, Black Wagon, Beanstalk.